Returns & Refunds

1. Return Eligibility

• Purchased equipment may be returned within 7 days of delivery if unused, in original packaging, and with all accessories.
• For hygiene and safety reasons, certain consumables and personal-use items are non-returnable once opened.
• Defective or damaged-on-arrival items are eligible for free replacement or full refund.

2. How to Request a Return

Raise a return request from your account under Orders, or contact our support team. Our team will verify eligibility and schedule a pickup at no cost for defective items.

3. Rental Returns

• Schedule a pickup from your account before or on the rental end date.
• Equipment is inspected on return; the refundable security deposit is released after inspection.
• Damage beyond normal wear may be deducted from the deposit, with a transparent breakdown shared with you.

4. Refund Timelines

Approved refunds are processed to the original payment method within 5–7 business days. Security deposit refunds are initiated within 3 business days of a successful return inspection.

5. Non-Refundable Charges

Delivery and installation fees are non-refundable once the service has been rendered, except in cases where the equipment was defective on arrival.