Privacy Policy

1. Information We Collect

• Account details such as your name, email address, and phone number.
• Delivery and billing addresses required to fulfil orders and rentals.
• Order, rental, and service history to provide support and warranty coverage.
• Technical data such as device type and usage analytics to improve the platform.

2. How We Use Your Information

• To process and deliver your orders, rentals, and repair requests.
• To provide customer support and respond to enquiries.
• To send order updates, rental reminders, and, with consent, marketing communications.
• To detect and prevent fraud and to comply with legal obligations.

3. Payment Data

We do not store your raw card or bank details. All payment information is handled directly by our PCI-DSS compliant payment gateway partner.

4. Data Sharing

We share data only with trusted service providers (logistics, payments, and communications) strictly to operate our services, and where required by law. We never sell your personal information.

5. Data Security

We apply industry-standard technical and organisational measures — including encryption in transit, access controls, and audit logging — to protect your information.

6. Your Rights

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications at any time.
• Request a copy of the data we hold about you.

7. Contact

For any privacy-related requests, email our Data Protection team at care@curaquip.com.